PLEASE NOTE: ACTION REQUIRED
A required update must be installed on all computers used to process payments in order to maintain alignment with security best practices and mandates.
A required update must be installed on all computers used to process payments in order to maintain alignment with security best practices and mandates to avoid payment processing interruption.
Where do I download the necessary XCharge Software Update?
How do I install the XCharge update?
The XCharge Server must be upgraded before installing on any client computers.
To identify the XCharge Server, please find the following icon in your taskbar.
- Download the necessary XCharge software.
- Once the download has completed, locate the installation file – typically in your “Downloads” folder
- The Installation file will be named XCharge_Installer_OI_8.1.2.128.exe
- Click on and run the installation file
- Once you have opened the file, you will be prompted with a screen to upgrade XCharge, click Yes to continue.
- XCharge will begin the upgrade process
- Once the upgrade process has been completed, you may be prompted to restart your computer
- Once your computer has been restarted you will be able to process transactions again.
The XCharge Server must be upgraded before installing on any client computers. To identify the XCharge Server, please find the following icon in your taskbar.
How do I verify the update was successful?
- Once the update has completed, locate and open the XCharge software
- Verify the version installed displays "XCharge 8.1 Release 2 Service Pack 1 a" in the header of the application
- You’re all set. Thank you for updating XCharge!
OpenEdge cannot be held liable for interruptions caused by your failure to comply with the requirements described in this notice.
After reviewing the Installation Steps, or in the event you may have any additional questions or concerns regarding XCharge or our other integrated payments services, please feel free to contact our dedicated TLS 1.2 Customer Care Team at (855) 443-3029